For orders and to see if an item is in stock, write to Wendy at: firstname.lastname@example.org
Please don't try to ask Wendy indepth tech questions. She doesn't know! She can tell you what is in stock, what calibers are available and take your order.
On the flip side of that thought, Pete doesn't have a clue what is in stock. He doesn't know what calibers are in stock either, so don't ask him. He is the guy to talk to about trading in your coins and other silver as well. For tech info ONLY if you have already read the FAQ page and still can't find the answer, write to Pete at: email@example.com
If you are too dense to read the notice above asking you to please read the FAQ page and ask Pete a moronic question like "Are these real guns capable of being fired", you should expect a rude answer. In order to safely own a firearm, you should be able to follow directions. The direction here is to READ THE FAQ PAGE before using Pete's valuable time by asking questions that are already answered on the FAQ page. Also, it is not OUR job to research YOUR persona and what kind of gun you should carry. If Pete is busy doing YOUR homework, how is he supposed to get your gun prepped and packed?
Normal phone hours are 9AM-9PM EST., seven days a week. We often work late into the night, but may not answer the phone after hours. Sometimes we need to step out for a few few minutes. If you get voicemail, please leave a message. Our house is over the shop and we are here most of the time, but we try to have something like a family life too. Unless we have something going on, we are here weekends as well.
If you call over and over and don't leave a message, you are probably just interrupting another call by bleeping through "call waiting" and making it that much longer before we can get back to you. There is one phone line. Use common sense and leave a message.
This is not a chat line. It is not for therapy either. It is to order muzzleloaders and ask questions about them. If you want to chat, come on over and visit. Bring chocolate donuts. If you want therapy and want to vent about your divorce, the weather, or politics, well...you are on your own there. Try the local bar. If we spend hours on the phone every day hearing about what color you painted the doghouse last weekend, how much your ex-wife screwed you over, or about the vacation you took in 1993, we can't get any work done.
Pete does not talk on the phone. His hearing is bad. Why? Too many years of shooting without hearing protection and industrial noise. He gets by in public by reading lips and is too stubborn to get a hearing aid. Yes, I know you met him once at an event in 1996, but he is still mostly deaf and can't talk on the phone. Yes, I know you are an officer in your minuteman unit and are very important, but he is still mostly deaf and can't talk on the phone. If you can navigate your computer enough to find this contact page & phone number, you can navigate your way to your email program and send him an email.
Think of time zones too. If you are in California and call us at 9PM, it is Midnight here. Let's make a deal: don't call us at Midnight and we won't call you at 6AM.
UPDATE November 2011!!! In addition to homesteading, homeschooling and operating this business, at this time we are also caring for a foster child...an infant foster child. That means anything like a schedule is a suggestion at best. It also means many ridiculous trips to the next town on foster care business. One would think that taking care of a baby would be simple, but anything the government gets involved in will automatically turn into a three-ring circus (I was going to say cluster-****, but this is a family website). The moral of this story is that we are not always able to pick up the phone. Please work with us on this, use common sense and leave a message on voicemail. Wendy WILL call you back.
Phone: 603 826-5825
Our physical address is 623 Meany Road, Charlestown, NH 03603 in case you want to drop by and visit. It's a good idea to call first to be sure we will be here and have the items in stock that want to look at. Call or email for directions because Mapquest etc will send you down a road that doesn't really exist anymore. Your GPS will probably get you lost too. These service have been improving over the last couple of years, but even so, if you ask for directions, then just use your newfangled GPS gadget anyway, don't come crying to me when you end up stuck in the ruts of an abandoned dirt road.
The shop is open 10AM-7PM Monday through Thursday, and 10AM-2PM on Friday. Other arrangements can be made, but it is not likely and you'd have to catch me in a good mood to make me change this policy.
You don't work 7 days a week, so don't expect me to either and get all bent out of shape when I don't want to fix your gun that you bought from somebody else at breakfast time on Sunday morning. Enough people have taken advantage of me that I have had to start sticking to this policy. We have also had far too many people make a weekend appointment, we change our plans to meet the person's needs, and then they don't show up. I've given up enough of my rare days off to no-shows and won't stand for it anymore. Neither would you.
To read our repairs and returns policy, click here.
Thank you for your interest in our products.